01 / THE WORK
Build the screens around the people doing the work.
We begin with the task and identify everyone involved. A customer might need a simple request form and a way to check progress. A member of staff might need a list of requests, a detail screen and controls to update the work. A manager may need a broader view. Those different needs determine the screens and access, instead of forcing everyone through the same interface.
The information collected should also have a purpose. A request could include a location, preferred date, description and relevant files, while an internal screen shows the person responsible and current status. We agree on the essential first version before building. That keeps the custom app focused on a task people can complete, with later features considered after you see how the first version is used.





